Last Updated: November 2, 2025
At MultiEdu, we stand firmly behind the quality of our courses. We believe that quality education should be accessible and satisfying. If you're not completely happy with your purchase, we offer a straightforward, hassle-free 30-day money-back guarantee. Your learning success is our top priority, and we want to ensure you have the best educational experience possible.
You are eligible for a full refund under the following conditions:
We reserve the right to investigate refund requests to ensure they meet our eligibility criteria and prevent abuse of our refund policy.
We've streamlined the refund process to make it as quick and simple as possible. Follow these four easy steps:
Send your refund request via email to refunds@multiedu.com or use the convenient refund request form available in your student dashboard under "Account Settings" → "Refund Requests". We also accept requests through our live chat support during business hours (Monday-Friday, 9 AM - 6 PM GMT).
Include the following information in your request: your order number (found in your purchase confirmation email), the course title, your reason for the refund request, and any relevant details that will help us process your request efficiently. The more information you provide, the faster we can assist you.
Our dedicated refund team will carefully review your request within 2-3 business days. We may contact you if additional information is needed. Once your request is approved, we'll send you a confirmation email with the refund timeline and any necessary instructions. We aim to be transparent throughout the entire process.
After approval, your refund will be automatically processed to your original payment method within 5-10 business days. You'll receive email notifications at each stage: when the refund is initiated, when it's processed, and when it's completed. The refund will appear as a credit to the account you used for the original purchase.
Our refund processing times are designed to be fast and efficient. The actual time for the refund to appear in your account depends on several factors:
Please note that business days exclude weekends and public holidays. International transactions may take longer due to banking processes across different countries.
The following items and circumstances are not eligible for refunds:
If you've completed more than 50% of a course, this demonstrates that you have received substantial educational value from the content. As such, full refunds are typically not available for courses at this completion stage. However, we understand that circumstances vary. On a case-by-case basis, we may consider:
Contact our support team to discuss your specific situation, and we'll work with you to find the best solution.
For subscription-based services and recurring memberships, the following terms apply:
If you experience technical difficulties that prevent you from accessing or completing a course, please contact our technical support team immediately. We'll work diligently to resolve the issue before issuing a refund. In many cases, technical problems can be resolved quickly through our support channels. However, if we cannot resolve the issue within a reasonable timeframe, you will be entitled to a full refund.
We understand that life can throw unexpected challenges your way. We're committed to working with you during difficult times. Special consideration may be given for:
Contact our support team with documentation, and we'll evaluate your request compassionately and fairly.
All refunds will be issued in the same currency and payment method used for the original purchase. If international currency conversion was involved in your original transaction, the refund amount may differ slightly due to:
While we always refund the full amount you paid, currency fluctuations and third-party fees may affect the final amount you receive.
Our dedicated refund specialists are here to help. For all refund inquiries, assistance, or questions, please contact:
Generally, refunds are only available within 30 days of purchase. However, if you have extenuating circumstances, please contact our support team to discuss your situation.
Yes, if you received and downloaded a course certificate, you are not eligible for a refund. Certificates are considered proof of completion and value received.
While we don't have a formal exchange policy, if you're not satisfied with a course, you might consider requesting a refund and then purchasing a different course that better suits your needs.
Each course is evaluated individually. You can request refunds for specific courses within the bundle, subject to meeting our eligibility criteria.
If you have any questions about our refund policy, need clarification on eligibility, or want guidance on the refund process, please don't hesitate to reach out. We're committed to providing excellent customer service and ensuring your satisfaction. Our refund team is ready to help ensure you have the best learning experience possible, and we're here to support you every step of the way.
Your success is our success. If you're unsatisfied with any aspect of your learning experience, we want to know about it. Reach out to us, and let's work together to find the best solution for your needs.