Privacy Policy

Last Updated: November 2, 2025

1. Introduction

Welcome to MultiEdu! We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains in detail how we collect, use, process, disclose, and safeguard your information when you visit our educational platform and use our services. By using MultiEdu, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We collect various types of information that you voluntarily provide to us when you:

• Account Registration: When you create an account, we collect your full name, email address, password, and optional information such as phone number and profile picture.
• Course Enrollment: When you enroll in courses, we gather information about your educational preferences, learning goals, and progress tracking data.
• Financial Transactions: For course purchases and subscriptions, we collect billing information including payment card details, billing address, and transaction history.
• Communication: When you contact our support team, participate in discussions, or submit feedback, we collect your messages and any associated personal information.
• Newsletters & Marketing: If you subscribe to our newsletters or marketing communications, we collect your email preferences and engagement data.

Automatically Collected Information

Our platform automatically collects certain technical information about your device and online behavior:

• Device Information: IP address, browser type and version, operating system details, device identifiers, and unique device IDs.
• Usage Data: Pages you visit, courses you access, time spent on pages, clicking patterns, search queries, and feature interactions.
• Location Data: General geographic location derived from IP address (country/city level for security and compliance purposes).
• Cookies & Tracking: Various types of cookies including essential, performance, functional, and advertising cookies (with your consent where required).

3. How We Use Your Information

We utilize the collected information for multiple essential purposes to enhance your learning experience:

• Service Delivery: Provide, operate, maintain, and improve our educational platform, courses, and student support services.
• User Authentication: Verify your identity, manage your account access, and ensure platform security.
• Educational Progress: Track your learning progress, save your place in courses, monitor quiz results, and generate completion certificates.
• Financial Processing: Process payments, manage subscriptions, handle refunds, and prevent fraudulent transactions.
• Communication: Send important course updates, notify you about new content, respond to inquiries, and deliver administrative messages.
• Personalization: Recommend relevant courses based on your interests, customize your learning dashboard, and tailor content to your preferences.
• Analytics & Improvement: Analyze user behavior patterns to improve course quality, identify popular topics, and enhance user experience.
• Marketing: Send promotional offers, educational newsletters, and course recommendations (with your explicit consent and unsubscribe options).
• Legal Compliance: Meet our legal obligations, respond to law enforcement requests, and protect our legal rights and interests.

4. Information Sharing & Disclosure

Your privacy is paramount to us. We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following carefully controlled circumstances:

• Service Providers: Trusted third-party vendors who assist us in platform operations including hosting, payment processing, email delivery, customer support, and analytics services. These providers are contractually bound to protect your information and use it solely for our purposes.
• Legal Requirements: When required by applicable laws, regulations, court orders, or government requests. We will notify you whenever legally possible before disclosing your information.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will ensure the new entity adheres to this Privacy Policy.
• Safety & Security: To protect our rights, property, safety, or the safety of our users and the public, including fraud prevention and security investigations.
• With Your Consent: We may share your information with other parties when you explicitly authorize us to do so.

5. Data Security Measures

We implement industry-leading technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, destruction, or loss:

• Encryption: SSL/TLS encryption for all data transmissions between your device and our servers.
• Secure Storage: Encrypted databases with restricted access controls and regular security audits.
• Access Controls: Multi-factor authentication, role-based access permissions, and regular access reviews.
• Infrastructure: Secure hosting with DDoS protection, firewalls, intrusion detection, and 24/7 monitoring.
• Employee Training: Regular security awareness training and strict confidentiality agreements for all staff members.

However, please note that no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights & Controls

Depending on your jurisdiction, you have various rights regarding your personal information:

• Right to Access: Request copies of your personal data and information about how we process it.
• Right to Rectification: Correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: Request deletion of your personal information under certain circumstances (subject to legal obligations).
• Right to Restrict Processing: Limit how we use your personal information in specific situations.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Revoke consent for data processing at any time where we rely on consent.
• Account Controls: Update your profile, change privacy settings, manage email preferences, and delete your account through your dashboard.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance functionality, analyze usage patterns, and improve your experience. You can manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect platform functionality.

8. Third-Party Links & Services

Our platform may contain links to third-party websites, services, or integrated tools (such as payment processors or video hosting). We are not responsible for the privacy practices of these external entities. We encourage you to review their privacy policies before providing any information.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are designed for individuals aged 13 and older. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware of such collection, we will take steps to delete the information promptly.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or technology. We will notify you of material changes through prominent notices on our platform or via email. The "Last Updated" date at the top indicates when the policy was last revised.