🍪 Cookie Policy

Last Updated: November 11, 2025

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide valuable information to website owners. Cookies help us understand how you use our site, remember your preferences, and enhance your learning experience.

Cookies typically contain:

• Cookie Name: A unique identifier for the cookie
• Cookie Value: Data stored by the cookie (never includes passwords or payment information)
• Domain: The website that created the cookie
• Expiration Date: When the cookie will be deleted automatically
• Path: Which pages can access the cookie

2. Types of Cookies We Use

3. Third-Party Cookies

We work with trusted third-party service providers who may also set cookies on our site. These partners include:

• Payment Processors: Stripe, PayPal for secure payment processing
• Analytics: Google Analytics, Mixpanel for user behavior analysis
• Customer Support: Intercom, Zendesk for live chat and support
• Video Hosting: Vimeo, YouTube for course video delivery
• Content Delivery: Cloudflare, AWS CloudFront for fast content delivery
• Email Services: SendGrid, Mailchimp for email communications
• Advertising: Google Ads, Facebook Ads for marketing campaigns

These third parties have their own privacy policies, and we recommend reviewing them to understand how they use cookies and your data.

4. Your Cookie Choices & Controls

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Block all cookies from being set
• Delete all cookies when you close your browser

Important Note: Blocking or deleting cookies may prevent you from accessing certain features of our platform, such as staying logged in, completing courses, or making purchases.

Browser-Specific Instructions

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies
• Opera: Settings → Privacy & security → Cookies and site data

Mobile Devices

On mobile devices, you can manage cookies through your browser settings or device settings:

• iOS: Settings → Safari → Block All Cookies or Clear History and Website Data
• Android: Chrome app → Settings → Privacy → Clear browsing data

Opt-Out Tools

You can opt out of specific types of tracking:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Interest-Based Ads: DAA Opt-Out Platform
• Facebook Ads: Adjust your Facebook Ad Preferences

5. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you don't want to be tracked. However, there is no uniform standard for interpreting DNT signals, and MultiEdu currently does not respond to DNT signals. We continue to monitor industry developments regarding DNT and may implement changes as standards evolve.

6. Cookie Consent Management

When you first visit our website, we'll ask for your consent to use non-essential cookies. You can:

• Accept all cookies for the best experience
• Reject non-essential cookies (functionality may be limited)
• Customize your preferences by cookie category
• Change your preferences at any time through our Cookie Settings

Your consent applies to all MultiEdu domains and subdomains. You can withdraw or modify your consent at any time by accessing the Cookie Settings link in our footer or by clearing your browser cookies.

7. International Data Transfers

MultiEdu operates globally, and information collected through cookies may be transferred to, stored, and processed in countries outside your own, including the United States and European Union member states. These countries may have different data protection laws than your country. By using our services, you consent to the transfer of your information to these countries. We implement appropriate safeguards to protect your information in accordance with this Cookie Policy and applicable law.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16 through cookies. If you are under 16, please do not provide any information on our website or through cookies. If we discover that we have collected information from a child under 16 without parental consent, we will delete that information immediately.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, our business operations, or for other reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an account with us
• Display a prominent notice on our website
• Request your renewed consent if required by law

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

10. Contact Us About Cookies

If you have questions, concerns, or requests regarding our use of cookies, please contact us:

• Email: privacy@multiedu.com
• Subject Line: Cookie Policy Inquiry
• Response Time: Within 48 hours
• Support Hours: Monday-Friday, 9 AM - 6 PM GMT